Refund policy

Optimization Results Guarantee

"Initial optimization period" is a 9 (nine) months period, starting from the date the website goes live on the Internet in it's final version accepted by the client (if designed by us) or from when the site was handled for optimization to us and we completed all required on-page actions.

a) If guaranteed results (as per agreed contract) are not achieved within the initial optimization period, client can request from us to continue the SEO work without further billing for 3 months or until per-contract results are achieved (for the shortest period of two)

Refund Policy

a) Setup fees are non refundable. Setup fees are charged to cover the cost involved with initial website analysis, devising an effective SEO strategy, providing expert advice, onsite and offsite optimization (such as directory submissions), article writing etc. Be assured that we would do everything in good faith to retain your recurring business.
b) While this contract can be cancelled at anytime, Refund will not be provided if this contract is cancelled during the initial period. In this case, while future billing will be discontinued, no prorated refunds will be given.
c) Refund will not be provided if the client or client’s employee (such as a web designer other than us) makes any changes themselves to copy, content, alt tags, images, keywords, meta tags, design layout or structural changes including menus on the website without prior consulting with us. This is to ensure that all changes are done in accordance with proper SEO techniques.
d) Refund will not be provided if client does not approve our suggestions to certain changes ("White Hat" only) including, but not limited to, changing web content, keyword density, codes, website navigation, and structure.
e) Refund will not be provided if client hires another SEO Company within the initial period or performs SEO actions on his/her own, such as link building services, online advertisement, social media campaigns without consulting with us.
f) Refund will not be provided to any domains that are blacklisted or become blacklisted due to client’s actions.
g) Refund will not be provided if client restricts from us access to the website which it was hired to optimize or if the client’s website goes offline often and not available for public access.
h) Refund is not applicable if client goes out of business or changes his approved initial website URL or approved initial keyword list.
i) Refund not applicable if client prevents us from performing its service obligations in any way.

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